Last Updated: May 11, 2026
At Impact Cosmetic Clinic (“Impact Cosmetic,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, forms, chat widgets, SMS communications, appointment systems, and other interactions with our business.
By using our website or submitting your information, you consent to the practices described below.
1. Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Appointment information
- Service interests
- Messages submitted through forms or chat widgets
- Device/browser information
- IP address and website usage data
Information may be collected when you:
- Fill out a website form
- Use our website chat widget
- Book an appointment
- Contact our office
- Subscribe to updates
- Request information about services
- Interact with advertisements or landing pages
2. How We Use Your Information
We may use your information to:
- Respond to inquiries
- Schedule and confirm appointments
- Provide customer support
- Send appointment reminders
- Deliver service-related updates
- Send promotional offers and marketing communications
- Improve our services and website experience
- Communicate regarding consultations, treatments, and clinic updates
We do not sell your personal information.
3. SMS Communications & Consent
If you voluntarily provide your mobile phone number through our website, forms, chat widget, appointment booking systems, or direct communication with our office, you consent to receive SMS text messages from Impact Cosmetic Clinic.
These messages may include:
- Appointment confirmations
- Appointment reminders
- Customer care communications
- Follow-up messages
- Service updates
- Promotional offers
- Marketing messages
- Consultation coordination
Message frequency may vary.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchase.
Reply STOP at any time to unsubscribe from SMS communications.
Reply HELP for assistance.
SMS opt-in information and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.
4. Opt-In Methods
Users may opt in to receive SMS communications by:
- Completing website contact forms
- Using our website chat widget
- Requesting appointments
- Submitting consultation requests
- Providing verbal consent in clinic
- Communicating directly with our staff
Where required, separate consent checkboxes may be used for:
- Customer care communications
- Promotional or marketing communications
5. Information Sharing
We may share information with trusted service providers that help us operate our business, including:
- Appointment scheduling providers
- CRM and communication platforms
- Payment processors
- Marketing and analytics providers
These providers are required to maintain appropriate confidentiality and security measures.
We do not share SMS consent data or phone numbers with third parties for marketing purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
However, no electronic transmission or storage system can be guaranteed 100% secure.
7. Cookies & Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Improve website performance
- Analyze visitor behavior
- Measure advertising performance
- Personalize user experience
You may disable cookies through your browser settings.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
9. Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Opt out of marketing communications
- Request deletion of your information where applicable
To make a request, contact us using the information below.
10. Contact Information
Impact Cosmetic Clinic
Website: Impact Cosmetic Clinic
Impact Medical Cosmetics
128 Trafalgar Rd,
Oakville, ON L6J 3G5
Phone: 905-849-3800
Website: https://www.impactcosmetic.com/
11. Updates To This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.